Privacy Policy

When you use iCare, we may collect:

• Account information — such as your name and email address when you sign up or sign in.
• Health records — files you upload, including lab reports, imaging, referrals, visit notes, and other clinical documents.
• Profile details — information you provide during setup, such as patient name, location, and care preferences.
• Usage data — basic technical information about how you use the service, such as device type and log data needed to keep the platform secure and reliable.

We use your information to:

• Provide and maintain your health records portal
• Process, organize, and prepare plain English summaries of documents you upload
• Enable you to share health records with practitioners you choose
• Send service-related communications, such as account notices
• Improve security, performance, and the overall user experience

Your health records stay private until you choose to share them. When you send records to a practitioner, only the information you select is shared with that recipient. You can revoke access when the product supports it, or contact us for help.

We use industry-standard safeguards to protect your account and uploaded documents, including encryption in transit and access controls. Only authorized systems and personnel with a legitimate need may access your data to operate the service.

You can:

• Access and review documents in your account
• Choose when and with whom to share your records
• Contact us to ask questions about your data or request account help